When will I receive my order?
Most orders ship within 7-10 business days, although occasionally, due to limited production runs to maintain the quality of the art – and high demand for our designs, some orders may take a little longer. We will keep you posted if ticket times start running long. For questions about an order or product availability, please email us at firstname.lastname@example.org
What shipping method do you use?
All shipments are made with the United States Postal Service. We currently allow First-Class shipping for both international and domestic orders, and can provide Priority shipping (for additional charge) for domestic orders only upon request.
I'm not in the U.S. - do you ship your products internationally?
Yes, we ship our designs all over the world. Just make sure to choose the international shipping option at checkout.
Can I track an international shipment?
Unfortunately, USPS does not give us very good tracking information on international shipments because different countries have different customs regulations and processing times. On average, we are seeing it take about 2-4 weeks for our international customers to receive their package, but it all depends on the country and how long it takes to get through customs. We are currently exploring new international shipping options and will have them available as soon as possible.
I don't know what size to buy.
Our shirts have a “modern” or “fashion” fit but still run pretty true to size. We use Men’s and Ladies sizes – not juniors. Be sure to check the sizing chart in the product description for garment measurements. If you’re still not sure – size up. It’s better to have a shirt that’s too big than too small.
I made a mistake on my order. How can I go about changing it?
Send us a detailed email right away with the changes you would like to make to email@example.com. Please also include your order number and the email address used to place the order. The sooner the email is sent, the better chance we have of catching it before it is shipped. Pre-orders can not be altered if the order has already been sent in for printing. Note that not all things about an order can be changed, but we will do what we can.
What’s the deal with pre-orders? Can I order after the sale has ended?
When an item is in pre-order, it means the product is not in house, but will be ordered specifically for you, and shipped when we receive it. The length of the pre-order is entirely based on the time frame given by the artist/ personality. Once a pre-order closes, it takes ten to twelve business days for us to receive the order, package it properly, and take it to USPS for shipment. Unfortunately, orders cannot be placed after the item is taken off of the website.
What is your refund/return policy?
We want you to love our stuff as much as we do! We also understand that sometimes a shirt just doesn’t quite fit. That is why we make returns easy. Click here for our refund/return policy.